Terms of Service
Coniac - Terms of Service (TOS)
There are no hidden fee’s so if you are searching for them in small
print, just a head’s up.
Use of Coniac's Service constitutes acceptance and agreement to
Coniac's AUP (Acceptable Use Policy) as well as Coniac's TOS (Terms
of Service). From herewith in this TOS, AUP, and SLA, the usage of
“us”, “we”, “our”, “ours” shall constitute reference to Coniac, the
usage of “you”, “your”, “they”, “them” shall refer to client /
customer of Coniac.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of
electronic ordering (web order form) or submitting a written
contract, and receipt of such order by Coniac, that you are agreeing
to our TOS, AUP, and SLA. No Modifications of said contract by
customer is allowed.
2. Coniac will provide, and Customer will purchase and pay for, the
Services, and service fees specified in the Order for the applicable
Service Description. Customer acknowledges that the service, and
service fees have been communicated to the customer, and that they
are aware of all applicable charges as per contract, AUP, SLA, and
TOS. Customer also understands that any promotional offers unless
specified in contractual terms will not be applicable to their
individual service.
3. In connection with any Hosting Services, if Customer's actual
bandwidth usage in any month exceeds allotted amount, specified in
Customer's contract, Customer will pay Coniac any additional fees as
specified in the Service Description within three (3) days of
invoicing period. Any BW overage bill not paid within three (3) days
of invoicing will be subject the server and services to suspension.
What may not be hosted on our network:
-Warez
-IRC
-Child pornography
-Copyrighted media, includes but not limited to: Video, Music, TV,
Radio
-Hacking tools / material
-Anything that may harm us, the server, or anyone else (mentally,
physically)
Network Uptime is the total time in a calendar month that Coniac
network is available through the Internet, provided that Client has
established connectivity. HostDime takes responsibility for Network
availability within their network, however, we cannot be held liable
for upstream problems, outside of our network. Our guarantee is that
our Network will be available to clients free of Network Outages,
that render 100% packet loss, 99% of each calendar month
Network Outages or Unscheduled Downtime is any unplanned or
unscheduled interruption in Service availability during which Client
is unable to access the services as described in the section titled
“Network Uptime” above. A Network Outage is defined as a period in
which 100% packet loss to our network is experienced, which is
determined to have been caused by a problem in Coniac’s Network as
confirmed by Coniac. Downtime or outages are measured as the total
length of time of the unplanned interruption in service availability
in a calendar month.
Payment:
Establishment of this service is contingent upon receipt of payment
from Customer to Coniac. Subsequent payments are due on the
anniversary date of the month for that month’s service, unless
customer requests all monthly payments to be consolidated to one
specific billing date. Any additional services relative to a primary
hosting account, will be prorated to the primary hosting account’s
monthly recurring billing date, along the following guidelines of
prorating methodology: (total monthly fees/ 30) * number of days to
monthly recurring billing cycle. Any setup fees will be charged full
setup fee pricing, and are applied at time of initial request of
such services.
Payments and Fees:
Payment is due on the defined monthly recurring billing date of each
month. Credit cards that are declined for any reason are subject to
a $10.00 declination fee. Service will be interrupted on accounts
that reach 10 days past due. Service interrupted for nonpayment is
subject to a $200.00 reconnect charge. Accounts not paid by due date
are subject to a $7.95 late fee. Accounts that are not collectable
by Coniac will be turned over to an outside agency for collection.
If your account is turned over for collection, you agree to pay the
company a “Processing and Collection” Fee of not less than Fifty
($50.00) nor more than One Hundred, Fifty ($150.00)
Delinquent Accounts:
Coniac may temporarily deny service or terminate this Agreement upon
failure of Customer to pay charges when due. Such termination or
denial will not relieve Customer of responsibility for the payment
of all accrued service fees, or any collection fees.
Delinquent Reseller Accounts:
Should your reseller account become delinquent, and payment not made
to Coniac, resulting in a suspension of service you will have 48
hours to make restitution for the delinquent balance. Any account
left unpaid after 48 hours of suspension and reseller not contacting
the HostDime billing department to resolve the issue will allow for
the reseller's client to be able to purchase the server directly,
and assume financial responsibility from that point forward. The
balance must be paid entirely by the client prior to lifting the
service suspension. Resellers shall not hold Coniac responsible for
failure to appropriately pay their invoices in a timely manor set
forth in your original contracts.
Account Cancellation:
All requests for canceling any service / services must be made in
writing with at least 15 days notice but not more than 30 days prior
written via email to customerservice@coniac.com Include your domain
name, last name on credit card in your email.
Refunds and Disputes:
All payments to Coniac are nonrefundable. This includes any setup
fees and monthly fees regardless of usage. All billing disputes must
be reported within 30 days of the time the dispute occurred.
Disputed charges to your credit card issuer, also known as charge
backs, in Coniac’s discretion which is valid, under the terms and
conditions of our SLA, AUP, and TOS, will result in service
interruption, and reconnection fees to restore the desired service.
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